Shipping policy
Shipping Policy
Thank you for shopping with Frank & Charlie! We strive to provide a seamless shipping experience for all our customers. Please review our shipping timelines and details below:
Non-Custom Items
- Orders for non-custom items are processed and shipped within the same or next business day.
- Once shipped, you will receive a confirmation email with tracking information to follow your package’s journey.
Custom Items
- For custom items, please allow up to 2 weeks for creation and processing. Once your custom order is complete, it will be promptly shipped, and you’ll receive tracking information by email.
Shipping Carriers and Times
- We use trusted carriers for shipping, and transit times may vary based on your location.
- Standard delivery typically takes 3–7 business days after the item has shipped, but international shipping times may vary based on the destination.
International Shipping
- We proudly offer shipping to customers around the world. Please note that international shipping may incur additional customs fees, duties, or taxes that are the responsibility of the recipient.
Additional Information
- Shipping times may be affected by holidays, weather, or carrier delays, which are beyond our control.
- If you need your order by a specific date, please reach out before purchasing, and we’ll do our best to accommodate your request.
Thank you for choosing Frank & Charlie! If you have any questions about your order’s shipping status, please feel free to contact us anytime.