Refund policy

Thank you for choosing Frank & Charlie. Due to the custom and handmade nature of our products, we are unable to accept returns, exchanges, or provide refunds. Each item is crafted with care and attention to detail, making every piece unique and made just for you.

Please Note:

• All sales are final upon purchase.
• If you have any questions about our products before purchasing, we’re here to help! Feel free to reach out with any questions about product details, colors, or sizing.
• In the unlikely event that an item arrives damaged or there is an issue with the quality of your product, please contact us within 5 days of delivery. We are committed to ensuring a positive experience and will work with you to resolve any quality concerns.

Thank you for understanding and supporting handmade, custom creations at Frank & Charlie.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.